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Expert Systems Holdings Limited (hereafter known as “Expert”), that is listed with stock code 8319 on the Stock Exchange of Hong Kong Limited, has two operating subsidiaries, Expert Systems Limited (hereafter known as “Expert HK”) and Expert Systems (Macau) Limited (hereafter known as “Expert Macau”).

Expert HK, our principle operating subsidiary, is one of the long-established and renowned IT infrastructure solutions providers in Hong Kong based on the numerous awards we have received from our manufacturer suppliers in recognition of our technical capabilities and exceptional performance in marketing their products. The aforesaid awards and recognitions were all granted by our manufacturer suppliers and the awarding criteria are primarily based on sales performance and level of technical expertise achieved, such as the number of technical certifications and accreditations received by the technical staff. Other factors including level of user satisfaction and enhancement of product awareness are also taken into consideration by our manufacturer suppliers.

We can trace our long history back to the days when the then holding company of Expert HK, Legend Holdings Limited (hereafter known as “Legend”), was listed on the Main Board of the Stock Exchange in 1994, and in 2001, Expert HK became a wholly-owned subsidiary of North 22 Technology Services Group Limited (hereafter known as “North 22”), which was previously listed on the Singapore Exchange Limited from 2000 to 2012, before Expert HK was acquired by the Management through China Expert Systems Limited (hereafter known as “China Expert”) in 2004.

We assess, design and implement IT infrastructure solutions for our customers by integrating different hardware and software sourced from third party suppliers to satisfy various IT requirements and needs of our customers. Our IT infrastructure solutions cover various aspects, some of which involve the latest IT inventions and highly specialised skills and expertise. The key aspects of our IT infrastructure solutions include virtualisation, software-defined data centre, software-defined networking, micro-segmentation, hyper-convergence, private, public and hybrid cloud, high performance computing, directory service, e-mail service, collaboration service, enterprise mobility management, network infrastructure and information security.

Our ability to provide integrated and optimised IT infrastructure solutions to our customers stem from our strong relationships with our suppliers. Our suppliers include prominent international and local hardware and/or software manufacturers and their respective authorised distributors. We are the first-tier or second-tier authorised resellers in Hong Kong and/or Macau for many of our principal manufacturer suppliers which are major hardware and/or software manufacturers in the global market. Being first-tier or second-tier authorised resellers has allowed us to form close collaboration with our principal manufacturer suppliers and obtain high level of support and resources from them. Through the resellership programmes, we are given various resources and support by many of our manufacturer suppliers. We would have direct access to the sales teams and on-going support from the technical teams as well as the knowledge database of these manufacturer suppliers to assist us with any issue or difficulty that we may encounter in formulating our IT infrastructure solutions. We receive funding and technical support from these manufacturer suppliers for organising our sales and marketing activities. Further, we can participate in the trainings and workshops offered by these manufacturer suppliers which is crucial to equip our staff with the latest technical knowledge about the products and solutions that we can offer to our customers. As a result, we are able to acquire advanced and extensive skills and knowledge in the latest IT technologies and thereby allowing us to deliver more customer-specific, productive and high quality IT infrastructure solutions to our customers.

We have a diverse customer base. We serve customers in both the private and public sectors. Our customers in the private sector include medium-sized to large multinational and local business enterprises in a wide array of industries such as banking, finance, insurance, telecommunications, information technology and media; fashion, jewellery and accessories; property and construction; and entertainment, hotel and travel, whereas our customers in the public sector include the Government, education institutions and NGOs. We have been an approved contractor of the Government for supplying server systems and provision of related services since 2006 and for supplying personal computer equipment and provision of related services since 2007. Most of our customers are located in Hong Kong, with some located in Macau.

Set out below are some of the key IT infrastructure solutions projects completed recently by us:

  • Deploying a new IT infrastructure for a sportswear manufacturer (the shares of which are listed on the Main Board of the Stock Exchange) in which we designed and implemented a solution with key features of server virtualization and disaster recovery. Such solution enables our customer to implement a cross boarder disaster recovery service to protect our customer’s ordering and logistic systems across Hong Kong and Macau. Same set of data can be synchronised between systems in Hong Kong and Macau using the solution. When system in one place is crashed, our customer can operate using the system in another place to ensure smooth operation without interference;

  • Designing and deploying new IT infrastructure for a point of sales system for a wet market in Hong Kong, which involves integration of servers, storage and backup systems, networking devices, desktops, touch-screen monitors, card readers, electronic weights, thermal printers, digital signage panels, and also cabling. Such system enables the tenants of the wet market to accept electronic payment in addition to cash which can greatly reduce the transaction time and cost of handling cash. Trade data of the tenants can be collected and analysed for marketing purpose;

  • Deploying a private cloud solution for the information technology services department of a university in Hong Kong with key features such as virtualisation, performance management, provision automation and disaster recovery. Such solution, which involves integration of servers, storage systems, backup systems and private cloud management tools, can decrease the dependency on any single unit of hardware and automate most daily routine change management and, therefore, improve the availability of the resources and increase the efficiency for managing the resources; and

  • Deploying a high performance computing solution which performs research activities through computer modelling, simulation and analysis. Such solution was designed for a university in Hong Kong and integrated with the server clusters, storage clusters and management tool. Such solution shortens data processing time and computation time for conducting research activities, thereby increasing the efficiency for conducting research, and facilitates researches conducted by different departments of the university.

Last but not least, our business objective is to maintain our position as one of the preferred and trustworthy IT infrastructure solutions providers that specialises in helping corporate and institutional customers to extract maximum value from their IT engagements.


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